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Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

Last Updated: January 28, 2026

One-Time Order Cancellations

We process orders quickly to ensure fast delivery. If you need to cancel a one-time order, please contact us at support@mefirstliving.com as soon as possible.

  • Orders may be canceled any time before processing begins

  • Processing typically begins around midnight (local processing time) for next-day shipment

  • Once an order has entered processing or shipment, it cannot be canceled and must follow our Return Policy

We make reasonable efforts to accommodate cancellation requests, but cancellations are not guaranteed once processing begins.

Subscription & Auto-Ship Cancellations

If you are enrolled in a subscription or automatic delivery program:

How to Cancel

You may cancel your subscription at any time by:

Timing of Cancellations

To avoid being charged and shipped for your next scheduled order:

  • Subscription cancellations must be submitted before your next scheduled billing date

Subscription orders are typically generated and processed around midnight on the scheduled billing date.

If a cancellation request is received after an order has been generated or processed, that order may not be eligible for cancellation and will be subject to our Return Policy.

Refund Policy for Orders and Subscriptions

We want you to be satisfied with your purchase.

  • Refund requests are accepted for both one-time and subscription orders

  • Customers must contact us within 60 days from the order date to request a refund

  • Refund eligibility may depend on the specific circumstances of the order and return

We reserve the right to request return of product in certain cases.

Returned to Sender & Unclaimed Packages

If a package is returned to us due to:

  • Incorrect address

  • Failure to claim delivery

  • Refusal of delivery

  • Returned to sender

We may deduct return shipping costs from any applicable refund.

Failed Payments & Billing Retries

If a subscription payment fails:

  • We may attempt to retry the payment multiple times

  • If payment cannot be successfully processed, the subscription may be paused or canceled

No Retroactive Refunds for Missed Cancellations

We are not responsible for charges incurred due to:

  • Failure to cancel before processing

  • Failure to monitor account settings

  • Failure to update payment information

Changes to Purchase Options

We reserve the right to modify purchase options, pricing, and subscription terms at any time in accordance with applicable law.

Contact for Cancellations & Refunds

All cancellation and refund requests should be sent to:

support@mefirstliving.com